When will my profile be active in Concur?
- When changes are finalized in Workday, they will flow to Concur on the next scheduled update.
How do I log in to Concur?
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Desktop users: Use Concur SSO Login to access CrewPass! and follow the prompts
- This works even if you have never signed into Concur!
- Mobile users: Download the SAP Concur app, enter your Concur username – employee#@fivebelow (no .com) – and follow the prompts in CrewPass!
- If you have issues accessing Concur, contact the IT Service Desk: Corporate/Ship Centers or Stores
What about the Authenticator on Concur?
- You should no longer see or be required to use the Concur authenticator. If you do, contact the IT Service Desk: Corporate/Ship Centers or Stores
How do I book travel?
- All travel – including air, rail, car, and hotel – should be booked through Concur SSO Login or on the SAP Concur mobile app. (see above for access instructions)
- Exception: if you are attending a conference with blocked rooms, attendees may book directly with the hotel. Open a T&E Zendesk ticket if you prefer that we pay for the conference and/or hotel with a company card.
How do I submit an expense report?
- All expense reports should be submitted through Concur at Concur SSO Login or on the SAP Concur mobile app.
Do I need a receipt?
- Yes, every expense (except mileage on your personal car) requires a receipt and every receipt must be itemized to show detail.
Why won’t my expense report pass audit?
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A few of the most common reasons a report is failing are:
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Date, amount, etc. that you entered do not match what is on the receipt OR the receipt is missing
required detail: date, vendor name, line/receipt total. - See the T&E Policy on Zipline or FiveTogether for particulars.
- Attach a Missing Receipt Declaration if you do not have an itemized receipt.
- Fuel on a rental car receipt – refuel your vehicle prior to return and expense the fuel receipt.
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Date, amount, etc. that you entered do not match what is on the receipt OR the receipt is missing
When will I be reimbursed?
- Please see the Expense Reimbursement Approval Calendar on Zendesk
- If your report is not approved by the deadline, it will be included in the following reimbursement cycle.
How do I change or cancel my trip?
- Log into Concur via Concur SSO Login and make the necessary changes.
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If you need additional assistance, contact World Travel directly
- Email: teamm2@worldtravelinc.com Phone: 855-224-9702
What if I find a better rate outside of Concur?
- Sometimes you may find what seems like a better rate outside of Concur. Be cautious, as often there are unseen fees that make what seems like a better rate, a not-so-great deal by the time the booking is finalized. Not only that, but we also lose the ability to negotiate better rates and report on our T&E spend.
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If you find a better rate outside of Concur, please do the following:
- Take a screenshot of the reservation/rates inside Concur – make sure your screenshot includes the URL (top of the page) and timestamp (bottom of the page).
- Take a screenshot of the same reservation/rates outside of Concur – again, your screenshot should include the URL (top of the page) and timestamp (bottom of the page).
- Attach both screenshots to a Five Below (zendesk.com) ticket so that we can send to World Travel for review.
- Book your travel inside Concur.
- *If you have Executive Elite Enterprise status, you may not be able to see the same availability in Concur that you can see directly on the Enterprise/National app/site. If that is the case, please book directly with Enterprise/National. Please always check Concur first for availability.
If you still have questions, please consult the T&E documents on Zipline or Five Together, reach out to your manager, or open a Zendesk ticket.
Safe Travels!!