This article is for requests that cannot be completed via a Zendesk ticket. You will need to contact the appropriate party for your system/issue listed below.
Find the System or Issue You Need Help With Here: | Who To Get Help From: | How to Contact Them or report your issue: |
ACO/Money Shortages/Overages | Sales Audit | Submit via AIM |
Agilence | Loss Prevention | agilence@fivebelow.com |
Bunzl | Purchasing Support | purchasing@fivebelow.com |
Cash Office | Training Store Manager | varies |
Connect5 | "Pink Bubble" chat on any Connect5 Page | Alternatively, StoreCommunication@fivebelow.com |
Crew Gear Shop / Anniversary Gifts | Kaleidoscope |
Fivebelowuniforms@kaleidoscopepromos.com / Secondary: purchasing@fivebelow.com |
Legion | Store Ops | Mobile Scheduling Channel on Connect5 |
Maintenance/Work Orders | Nest | Submit ticket via Nest or call 215-207-2573 for an emergency |
Raven | UAS Alarm Company |
800-421-6661 |
Register/POS/Aptos |
Level 10 |
See Who to Contact List on Connect5 |
Sailpoint | Level 10 | See Who to Contact List on Connect5 |
ServiceNow (WowTown software or hardware help) | Five Below IT Help Desk | See IT Help Desk page on Five Together |
Store IT Portal | Level 10 | See Who to Contact List in Connect5 |
Store Reporting App | James Ryan | james.ryan@fivebelow.com |
Store Signage | Purchasing Support | fivebelow@cephainc.com |
TruRating | Level 10 | See Who to Contact List on Connect5 |
WowCrew app | Level 10 | See Who to Contact List on Connect5 |
Zebra Handheld | Level 10 |
See Who to Contact List on Connect5 |
Please Note: This is not an exhaustive list. Please consult the Who To Contact list on Connect5 for more contacts outside of HR, Payroll, and Accounts Payable.